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An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.
Leads and manages the development of the police service in England, Wales and Northern Ireland.
The body that represents the interests of all police constables, sergeants, and inspectors.
Deals with someone’s inability or failure to perform to a satisfactory level, but without breaching the Standards of Professional Behaviour.
Focuses on putting an issue right and preventing it from happening again by encouraging those involved to reflect on their actions and learn. It is not a disciplinary process or a disciplinary outcome.
Department within a police force that deals with complaints and conduct matters.
Refers to lower-level misconduct or performance-related issues, which are dealt with in a proportionate and constructive manner.
This means doing what is appropriate in the circumstances, taking into account the facts and the context in which the complaint has been raised, within the framework of legislation and guidance.
The average is calculated using the individual results of the forces in that most similar force group.
An investigation carried out by IOPC staff.
Carried out by the police under their own direction and control. The IOPC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).
This act sets out how the police complaints system operates.
How a police force is run, for example policing standards or policing policy.
An investigation carried out by the police under the direction and control of the IOPC.
The organisation that is responsible for assessing how to deal with a complaint. For example – whether it can be handled locally or reaches the criteria for referral to the IOPC. The appropriate authority may be the chief officer of the police force or the PCC for the force. If a complaint investigation finds that someone has a case to answer for misconduct, the appropriate authority is responsible for arranging any misconduct proceedings. If you make a complaint, the appropriate authority for your case will contact you.
An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.
Policing bodies include police and crime commissioners, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).
IOPC guidance to the police service and police authorities on the handling of complaints.
A complaint or recordable conduct matter that doesn’t need to be referred to the IOPC, but where the seriousness or circumstances justifies referral.
Parameters within which an investigation is conducted.
A person is adversely affected if he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.
This is where a manager deals with the way someone has behaved. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.
This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
A breach of standards of professional behaviour by police officers or staff so serious it could justify their dismissal.
A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
Quarter 1 covers 1 April - 30 June Quarter 2 covers 1 April - 30 September Quarter 3 covers 1 April - 31 December Quarter 4 covers the full financial year (1 April - 31 March).
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
Used to house anyone who has been detained.
Complainants have the right to appeal to the IOPC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.
The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter and reach conclusions. An investigator looks into matters and produces a report that sets out and analyses the evidence. There are three types of investigations: local, directed and independent.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
A person who makes a complaint about the conduct of someone serving with the police.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
List of officers and staff who have been dismissed from policing, or would have been if they had not retired or resigned.
The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
An independent judicial officer, the coroner enquires into deaths reported to him/her.
A breach of the Standards of Professional Behaviour that would justify at least a written warning.
No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.
This is a format where information is written in plain English and short sentences.
The IOPC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.
No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.

Easy read

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.
Leads and manages the development of the police service in England, Wales and Northern Ireland.
The body that represents the interests of all police constables, sergeants, and inspectors.
Deals with someone’s inability or failure to perform to a satisfactory level, but without breaching the Standards of Professional Behaviour.
Focuses on putting an issue right and preventing it from happening again by encouraging those involved to reflect on their actions and learn. It is not a disciplinary process or a disciplinary outcome.
Department within a police force that deals with complaints and conduct matters.
Refers to lower-level misconduct or performance-related issues, which are dealt with in a proportionate and constructive manner.
This means doing what is appropriate in the circumstances, taking into account the facts and the context in which the complaint has been raised, within the framework of legislation and guidance.
The average is calculated using the individual results of the forces in that most similar force group.
An investigation carried out by IOPC staff.
Carried out by the police under their own direction and control. The IOPC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).
This act sets out how the police complaints system operates.
How a police force is run, for example policing standards or policing policy.
An investigation carried out by the police under the direction and control of the IOPC.
The organisation that is responsible for assessing how to deal with a complaint. For example – whether it can be handled locally or reaches the criteria for referral to the IOPC. The appropriate authority may be the chief officer of the police force or the PCC for the force. If a complaint investigation finds that someone has a case to answer for misconduct, the appropriate authority is responsible for arranging any misconduct proceedings. If you make a complaint, the appropriate authority for your case will contact you.
An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.
Policing bodies include police and crime commissioners, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).
IOPC guidance to the police service and police authorities on the handling of complaints.
A complaint or recordable conduct matter that doesn’t need to be referred to the IOPC, but where the seriousness or circumstances justifies referral.
Parameters within which an investigation is conducted.
A person is adversely affected if he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.
This is where a manager deals with the way someone has behaved. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.
This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
A breach of standards of professional behaviour by police officers or staff so serious it could justify their dismissal.
A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
Quarter 1 covers 1 April - 30 June Quarter 2 covers 1 April - 30 September Quarter 3 covers 1 April - 31 December Quarter 4 covers the full financial year (1 April - 31 March).
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
Used to house anyone who has been detained.
Complainants have the right to appeal to the IOPC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.
The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter and reach conclusions. An investigator looks into matters and produces a report that sets out and analyses the evidence. There are three types of investigations: local, directed and independent.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
A person who makes a complaint about the conduct of someone serving with the police.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
List of officers and staff who have been dismissed from policing, or would have been if they had not retired or resigned.
The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
An independent judicial officer, the coroner enquires into deaths reported to him/her.
A breach of the Standards of Professional Behaviour that would justify at least a written warning.
No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.
This is a format where information is written in plain English and short sentences.
The IOPC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.
No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.

User Bar Second

This is a debugging block

Swyddfa Annibynnol Ymddygiad yr Heddlu - Ein gwasanaeth - cwynion, canmoliaeth a sut i herio ein penderfyniadau

Branding

This is a debugging block

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.
Leads and manages the development of the police service in England, Wales and Northern Ireland.
The body that represents the interests of all police constables, sergeants, and inspectors.
Deals with someone’s inability or failure to perform to a satisfactory level, but without breaching the Standards of Professional Behaviour.
Focuses on putting an issue right and preventing it from happening again by encouraging those involved to reflect on their actions and learn. It is not a disciplinary process or a disciplinary outcome.
Department within a police force that deals with complaints and conduct matters.
Refers to lower-level misconduct or performance-related issues, which are dealt with in a proportionate and constructive manner.
This means doing what is appropriate in the circumstances, taking into account the facts and the context in which the complaint has been raised, within the framework of legislation and guidance.
The average is calculated using the individual results of the forces in that most similar force group.
An investigation carried out by IOPC staff.
Carried out by the police under their own direction and control. The IOPC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).
This act sets out how the police complaints system operates.
How a police force is run, for example policing standards or policing policy.
An investigation carried out by the police under the direction and control of the IOPC.
The organisation that is responsible for assessing how to deal with a complaint. For example – whether it can be handled locally or reaches the criteria for referral to the IOPC. The appropriate authority may be the chief officer of the police force or the PCC for the force. If a complaint investigation finds that someone has a case to answer for misconduct, the appropriate authority is responsible for arranging any misconduct proceedings. If you make a complaint, the appropriate authority for your case will contact you.
An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.
Policing bodies include police and crime commissioners, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).
IOPC guidance to the police service and police authorities on the handling of complaints.
A complaint or recordable conduct matter that doesn’t need to be referred to the IOPC, but where the seriousness or circumstances justifies referral.
Parameters within which an investigation is conducted.
A person is adversely affected if he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.
This is where a manager deals with the way someone has behaved. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.
This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
A breach of standards of professional behaviour by police officers or staff so serious it could justify their dismissal.
A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
Quarter 1 covers 1 April - 30 June Quarter 2 covers 1 April - 30 September Quarter 3 covers 1 April - 31 December Quarter 4 covers the full financial year (1 April - 31 March).
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
Used to house anyone who has been detained.
Complainants have the right to appeal to the IOPC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.
The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter and reach conclusions. An investigator looks into matters and produces a report that sets out and analyses the evidence. There are three types of investigations: local, directed and independent.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
A person who makes a complaint about the conduct of someone serving with the police.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
List of officers and staff who have been dismissed from policing, or would have been if they had not retired or resigned.
The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
An independent judicial officer, the coroner enquires into deaths reported to him/her.
A breach of the Standards of Professional Behaviour that would justify at least a written warning.
No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.
This is a format where information is written in plain English and short sentences.
The IOPC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.
No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.

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Ein gwasanaeth - cwynion, canmoliaeth a sut i herio ein penderfyniadau

Rydym yn ymroddedig i ddarparu’r safonau uchaf posibl o ran gwasanaeth cwsmeriaid ond yn ymwybodol y gall pethau fynd o chwith weithiau. Os ydych chi’n anhapus neu’n anfodlon ar lefel y gwasanaeth y gwnaethoch ei dderbyn gennym, gadewch i ni wybod. Byddwn yn gwrando arnoch ac yn ceisio datrys pethau yn gyflym ac ar y lefel gywir.

Os nad ydych yn hapus neu os ydych yn anfodlon am eich achos neu’r gwasanaeth a gawsoch, yn aml y ffordd hawsaf a chyflymaf o ddatrys hyn yw siarad â’r unigolyn yr ydych wedi bod yn ymdrin ag ef. Efallai y bydd yn medru delio â’r mater yn y fan a’r lle.

Gyda phob cwyn neu fynegiant o anfodlonrwydd byddwn yn:

  • ceisio cywiro pethau
  • ceisio datrys y mater yn gynnar
  • hyblyg yn ein dull i fodloni eich gofynion
  • rhoi pwyslais ar y cwsmer ac yn ymdrin â phob pryder yn brydlon
  • agored ac atebol
  • defnyddio’r wybodaeth i wella ein gwasanaeth

Bydd y wybodaeth ganlynol yn eich helpu i ddeall y dewisiadau sydd ar gael i chi ac yn esbonio â phwy y dylech gysylltu.

Cwynion, pryderon neu adborth am y gwasanaeth yr ydym wedi ei ddarparu

Os nad ydych yn fodlon ar y gwasanaeth yr ydych wedi ei dderbyn gennym, gallwch gyflwyno eich cwyn i’n Tîm Adborth Ansawdd a Gwella Gwasanaeth.

Nid yw ymdrin â phryderon am y penderfyniadau a wnaed yn eich achos yn rhan o’u rôl (rhoddir rhagor o wybodaeth isod am bryderon am faterion sy’n ymwneud â’ch achos). Byddant yn edrych ar y gwasanaeth a gawsoch gan ein staff.

Byddwn yn cydnabod eich cwyn ac yn ceisio ei datrys cyn pen 20 diwrnod gwaith. Os ydyn ni'n meddwl y gallai gymryd mwy o amser na hyn, byddwn yn cysylltu â chi ac yn esbonio faint o amser y byddwn yn disgwyl i hynny ei gymryd.

Y wybodaeth angenrheidiol

Cyflwynwch eich cwyn yn ysgrifenedig os gwelwch yn dda. Dyma’r ffordd orau o sicrhau ein bod yn derbyn disgrifiad llawn o’r hyn a ddigwyddodd.

Os nad ydych yn gallu cyflwyno eich cwyn yn ysgrifenedig, mae gennym gyfleuster negeseuon ffôn penodol (gweler y manylion cyswllt isod). Os byddwch yn cysylltu â ni trwy gyfrwng y dull hwn, bydd rhywun yn cysylltu â chi i gadarnhau ein bod wedi derbyn eich cwyn. Bydd yn esbonio beth fydd yn digwydd nesaf a faint o amser yr ydym yn disgwyl ei gymryd i ymateb i’ch cwyn. Wrth ddefnyddio’r cyfleuster neges ffôn rhowch yr holl wybodaeth a restrir isod.

Dylai pob cwyn:

  • gynnwys eich gwybodaeth gyswllt bersonol – enw, cyfeiriad, rhif ffôn/ffôn symudol a chod post
  • gynnwys unrhyw gyfeirnodau sydd wedi eu cynnwys ar lythyrau yr ydym wedi eu hanfon atoch chi
  • amlinellu pa aelod/aelodau o’r staff yr ydych yn cwyno amdanynt – os yn berthnasol
  • esbonio’n glir pam eich bod yn cwyno ac am beth mae eich cwyn
  • gynnwys unrhyw dystiolaeth sydd gennych i gefnogi eich cwyn

Manylion cyswllt

Quality and Service Improvement Feedback Team
Independent Office for Police Conduct
PO Box 473
Sale
M33 0BW

Prif switsfwrdd: 0300 020 0096
Gadewch neges llais: 0300 020 0096 (gofynnwch am gael eich cysylltu â pheiriant neges llais Ansawdd a Gwella Gwasanaeth.)

We welcome telephone calls in Welsh.
Rydym yn croesawu galwadau ffôn yn y Gymraeg.

E-bost: feedback@policeconduct.gov.uk

Lawrlwytho ein ffurflen gwyno.

Ein polisïau

Rydym wedi cynhyrchu dau bolisi i ddisgrifio sut i gyflwyno cwyn neu i roi adborth am ein gwaith, a bell allai ddigwydd o ganlyniad i hynny.

Mae ein Polisi Adborth a Chwynion yn esbonio sut i roi eich adborth i ni, rhoi awgrymiadau neu gwyno am ein gwaith. Mae’n nodi sut yr ydym yn ymdrin ag adborth a chwynion am ein gwasanaeth neu ein staff. Mae’r Polisi hwn ar gael yn Gymraeg hefyd.

Mae Polisi Cwynion y Cyfarwyddwr Cyffredinol a’r Cyfarwyddwyr Anweithredol yn esbonio sut yr ydym yn ymdrin â chwynion sy’n ymwneud ag ymddygiad ein Cyfarwyddwr Cyffredinol, Uwch Gyfarwyddwr Annibynnol neu gyfarwyddwyr anweithredol. Mae’r Polisi hwn ar gael yn Gymraeg hefyd.

Cwynion neu bryderon am faterion yn ymwneud ag achos

Os oes gennych unrhyw gwestiynau neu fod arnoch angen rhagor o wybodaeth am benderfyniad a wnaed am apêl, adolygiad neu ymchwiliad, cysylltwch â'r unigolyn sy’n ymdrin â’ch achos. Yn aml iawn hon yw’r ffordd rwyddaf o esbonio’r rhesymau am y penderfyniad ac ateb unrhyw gwestiynau sydd gennych.

Dylech gael gwybod, heblaw dan amgylchiadau cyfyngedig, bod ein penderfyniadau apêl, adolygu ac ymchwilio yn derfynol. Mae hyn yn golygu mai dim ond drwy’r broses adolygiad barnwrol y gellir herio a gwyrdroi unrhyw benderfyniad a wnawn ac a gyfathrebwn i’r rhai sy’n ymwneud â’n hachosion. Am y rheswm hwn nid ydym yn derbyn cwynion am ein penderfyniadau ar achosion.

Bydd y wybodaeth ganlynol yn eich helpu i ddeall beth i’w ystyried os nad ydych yn hapus â phenderfyniad yn ymwneud ag achos gan yr IOPC.

Adolygiad barnwrol

Ffordd o herio penderfyniadau a gweithredoedd corff cyhoeddus yw adolygiad barnwrol ar y sail nad yw wedi gweithredu yn gyfreithlon wrth wneud y penderfyniad hwnnw. Nid apêl yw adolygiad barnwrol ac ni ddylid ei ddefnyddio pan fydd pobl yn anghytuno â phenderfyniad corff cyhoeddus. Mae’n broses gyfreithiol ffurfiol lle gall barnwr archwilio’r penderfyniad sy’n cael ei herio ac ystyried a gadwodd y corff cyhoeddus oedd yn gwneud y penderfyniad hwnnw at y gyfraith yn gywir. Ni all barnwr newid y penderfyniad y mae’r corff cyhoeddus wedi ei wneud. Ond, os bydd yn pennu bod y corff cyhoeddus heb weithredu yn gyfreithlon wrth wneud ei benderfyniad, mae nifer o gamau nesaf posibl. Er enghraifft, gallai’r llys gyhoeddi gorchymyn sy’n gwyrdroi neu sy’n dadwneud y penderfyniad sy’n cael ei herio fel na fydd ganddo unrhyw effaith cyfreithiol, neu orchymyn sy’n atal corff cyhoeddus rhag gwneud penderfyniad anghyfreithlon neu rhag gweithred anghyfreithlon nad yw wedi ei chyflawni eto.

Ar ôl i chi gysylltu â ni, os byddwch yn parhau'n anfodlon â phenderfyniad a wnaed gennym a’ch bod am fynd â phethau ymhellach, gallwch gyflwyno cais i'r llys am adolygiad barnwrol. Ond cofiwch y gall y broses hon gostio arian i chi (e.e. ffioedd llys a chyfreithiol) ac nid oes unrhyw sicrwydd y byddwch yn llwyddo. Dylai ceisiadau am adolygiad barnwrol fel arfer gael eu gwneud yn brydlon, ac yn sicr cyn pen tri mis o wneud y penderfyniad sy’n cael ei herio. Argymhellwn eich bod yn ceisio cyngor cyfreithiol annibynnol os ydych yn ystyried y llwybr hwn.

Gellir gweld rhagor o wybodaeth am adolygiad barnwrol yn:

https://www.gov.uk/government/publications/administrative-court-judicial-review-guide

https://publiclawproject.org.uk/resources/an-introduction-to-judicial-review-2/

Hawl Dioddefwr i Adolygiad

Ar ddiwedd ymchwiliad gan yr IOPC rydym yn cynhyrchu adroddiad sy’n nodi beth ddigwyddodd, pa dystiolaeth mae ein hymchwilwyr wedi ei chanfod a’n dadansoddiad o’r dystiolaeth. Rydym hefyd yn gwneud penderfyniadau:

  • a ddylai’r swyddog heddlu/staff dan sylw wynebu unrhyw gamau disgyblu neu gamau i wella ei berfformiad
  • a ddylid, dan rai amgylchiadau, atgyfeirio’r materion at Wasanaeth Erlyn y Goron (CPS). Y CPS sy’n gyfrifol am benderfynu a ddylid cyhuddo unrhyw un o drosedd.

Mae’r cynllun Hawl Dioddefwr i Adolygiad (VRR) yn berthnasol i’r rhan fwyaf o’n hymchwiliadau annibynnol ac a reolir/gyfarwyddir pan fyddwn yn dod o hyd i awgrym y gallai trosedd fod wedi ei chyflawni. Mae’n rhoi hawl i ddioddefwyr ofyn am adolygiad os byddwn wedi penderfynu peidio ag atgyfeirio ymchwiliad troseddol at y CPS i wneud penderfyniad cyhuddo. Mae’r cynllun yn berthnasol i benderfyniadau am atgyfeiriadau at y CPS a wnaed ar neu ar ôl 1 Rhagfyr 2020.

Rydym yn galw rhywun yn ddioddefwr pan fydd:

  • wedi honni ei fod wedi dioddef niwed, gan gynnwys niwed corfforol, meddyliol neu emosiynol neu golled economaidd, a achoswyd yn uniongyrchol gan drosedd, neu
  • wedi cael rhywun i wneud honiad o’r fath ar ei ran, neu
  • wedi cael cyswllt fel dioddefwr yn ystod ymchwiliad gan yr IOPC

Gall dioddefwr hefyd fod yn berthynas agos i unigolyn a fu farw yn ystod neu yn dilyn cyswllt â’r heddlu, pan honnir bod y farwolaeth wedi ei hachosi gan drosedd. Mae ‘perthynas agos’ yn cyfeirio at briod, partner, rhieni, brodyr a chwiorydd neu unrhyw ddibynyddion i’r dioddefwr. Dan rai amgylchiadau gall aelodau eraill o’r teulu, gan gynnwys gwarcheidwaid a gofalwyr, hefyd gael eu hystyried.

Gall ceisiadau am adolygiad gael eu derbyn gan rywun sy’n gweithredu ar ran dioddefwr mewn rhai amgylchiadau. Bydd hyn yn cael ei ystyried o achos i achos, ac efallai y bydd arnom angen cael caniatâd ysgrifenedig gan y dioddefwr.

Os ydych chi’n ddioddefwr a bod y cynllun VRR yn berthnasol i chi, byddwn yn eich hysbysu am eich hawl i ofyn am adolygiad pan fyddwn yn dweud wrthych am ein penderfyniad dros dro i beidio ag atgyfeirio’r achos at y CPS.

Dylai ceisiadau dan y cynllun VRR fel arfer gael eu gwneud cyn pen 28 diwrnod o ddyddiad y llythyr yn eich hysbysu o’r penderfyniad uchod. Ond, mae cyfyngiad amser statudol i rai troseddau; mae hyn yn golygu bod rhaid i unigolyn gael ei gyhuddo cyn pen chwe mis o gyflawni’r drosedd honedig. Os bydd cyfyngiad amser cyhuddo yn berthnasol, efallai y byddwn yn gofyn i gais VRR gael ei gyflwyno yn gyflymach. Byddwn yn rhoi gwybod i chi os bydd hyn yn wir.

Os gwneir y cais ar ôl y dyddiad cau a nodwyd, byddwn yn gofyn pam bod eich cais yn hwyr. Os oes amgylchiadau eithriadol am yr oedi, efallai y byddwn yn dal i’w ystyried. 

Pan wneir cais am VRR, bydd ‘adolygydd’ yn cael ei ddyrannu. Ni fydd yr adolygydd wedi bod ag unrhyw rôl o ran gwneud penderfyniad yn yr ymchwiliad. Pryd bynnag y bydd yn bosibl, ni fydd yr adolygydd yn:

  • gweithio yn y swyddfa lle cynhaliwyd yr ymchwiliad
  • gweithio yn yr un swyddfa â’r unigolyn a wnaeth y penderfyniad dros dro i beidio ag atgyfeirio at y CPS

Bydd yr adolygydd yn ystyried adroddiad yr ymchwiliad ac yn cael mynediad at y dystiolaeth a gasglwyd yn ystod yr ymchwiliad. Bydd hefyd yn ystyried pam eich bod yn meddwl y dylid atgyfeirio’r achos at y CPS, ar yr amod eich bod yn cyflwyno eich barn cyn y dyddiad cau perthnasol. Bydd yr adolygydd yn anelu at gynnal yr adolygiad mor gyflym â phosibl a chyn pen 28 diwrnod. Bydd yr amserlen yn fyrrach pan fydd cyfyngiad amser statudol o ran cyhuddo ar gyfer y troseddau dan sylw.

Os bydd yr adolygydd yn pennu y dylai’r penderfyniad dros dro i beidio ag atgyfeirio’r mater at y CPS barhau, yna bydd y penderfyniad dros dro yn cael ei gadarnhau. Fel arall, bydd yn cael ei gyfnewid am benderfyniad newydd o ran a ddylid atgyfeirio at y CPS.

Byddwn yn eich hysbysu am ganlyniad y broses VRR. Ni fyddwch yn gallu gofyn am adolygiad pellach ar ôl i ni roi gwybod i chi am ganlyniad y VRR. Petasech yn dymuno herio penderfyniad yr adolygiad, gallwch wneud cais am adolygiad barnwrol (fe welwch ragor o fanylion am hyn yn yr adran uchod).

Ail-ymchwilio ymchwiliad gan yr IOPC

O Chwefror 2020, mae gan yr IOPC y grym i ofyn am ail-ymchwiliad. Gallwn ddefnyddio’r grym hwn o’r adeg pan fydd adroddiad ar ymchwiliad a gyfarwyddir neu annibynnol i gŵyn, mater ymddygiad cofnodadwy neu fater marwolaeth neu anaf difrifol wedi ei gwblhau a’i anfon at wneuthurwr penderfyniad IOPC iddo/iddi wneud penderfyniadau diwedd ymchwiliad.  Mater ymddygiad yw unrhyw fater nad yw neu na fu yn destun cwyn, pan fydd awgrym y gall unigolyn sy’n gwasanaethu’r heddlu fod wedi cyflawni trosedd neu ymddwyn mewn modd a fyddai’n cyfiawnhau camau disgyblu. Mae’r penderfyniadau a wneir ar ddiwedd ymchwiliad yn cynnwys penderfyniadau am atgyfeirio at y CPS, a ddylai unrhyw swyddogion/staff wynebu camau disgyblu, ac ati. Ni all y grym hwn gael ei ddefnyddio i ail-ymchwilio i ymchwiliad lleol neu a reolir.

Dim ond pan fyddwn yn fodlon bod rhesymau cryfion dros wneud hynny y byddwn yn defnyddio’r grym hwn. Er mwyn dod o hyd i resymau cryfion, rhaid i ni fod yn fodlon bod:

  • yr ymchwiliad gwreiddiol yn ddiffygiol mewn ffordd a gafodd effaith wirioneddol ar benderfyniadau dilynol am ddisgyblaeth, perfformiad a/neu atgyfeirio at y CPS; a/neu
  • bod gwybodaeth newydd arwyddocaol ar gael sy’n gofyn am ymchwiliadau pellach a phosibilrwydd gwirioneddol y byddai’r wybodaeth newydd, petai ar gael, wedi arwain yn gyfan gwbl neu yn rhannol at benderfyniadau gwahanol am ddisgyblaeth, perfformiad a/neu atgyfeirio at y CPS; ac
  • ei bod yn angenrheidiol mynnu cael ail-ymchwiliad er budd y cyhoedd.

Pan fydd awgrym y gall ail-ymchwiliad fod yn angenrheidiol, byddwn yn cynnal asesiad cychwynnol o’r wybodaeth sydd eisoes ar gael i ni.

Mae’r rhestr isod yn disgrifio amgylchiadau a all ysgogi asesiad cychwynnol. Nid yw’r rhestr hon yn holl gynhwysol nac yn gyfarwyddol. Gallwn hefyd benderfynu cynnal asesiad cychwynnol ar unrhyw adeg.

  • Gwybodaeth newydd sy’n ymddangos yn berthnasol neu arwyddocaol.
  • Ceisiadau gan drydydd parti.
  • Casgliadau gwahanol ar y dystiolaeth i’r rhai a wnaed gan y llys neu dribiwnlys (e.e. cwest) sy’n dynodi diffyg perthnasol yn yr ymchwiliad gwreiddiol.

Yn dilyn yr asesiad cychwynnol hwn, byddwn yn pennu a oes angen adolygiad. Bydd angen adolygiad pan fydd gennym reswm i gredu bod yr ymchwiliad gwreiddiol yn ddiffygiol mewn ystyr perthnasol, a/neu fod gwybodaeth newydd arwyddocaol sydd angen ymchwilio ymhellach iddi.

Ni fydd yr adolygiad yn cynnwys nac yn cyfateb i unrhyw ymchwiliad pellach. Bydd yr adolygydd, a fydd yn ddigon annibynnol oddi wrth yr ymchwiliad gwreiddiol, yn ystyried a oes angen ail-ymchwiliad. Bydd y penderfyniad yn seiliedig ar archwiliad o’r ymchwiliad gwreiddiol ac ystyried unrhyw ddiffygion perthnasol honedig neu wybodaeth newydd.

Ar ôl yr adolygiad byddwn yn gwneud penderfyniad terfynol a fyddwn yn ail-ymchwilio. Bydd hyn yn dibynnu a oes rhesymau cadarn dros wneud hynny. Os penderfynir bod angen ail-ymchwilio, byddwn wedyn yn pennu a fydd yn ymchwiliad annibynnol neu dan gyfarwyddyd.

Os oes gennych wybodaeth y gellid ystyried ei bod yn rheswm cadarn dros ail-ymchwilio i ymchwiliad dan gyfarwyddyd neu annibynnol, dylech ysgrifennu at yr unigolyn sy’n gyfrifol am yr achos. Rhaid i unrhyw gyflwyniadau ysgrifenedig wneud mwy na dim ond anghytuno â chanfyddiadau gwreiddiol yr ymchwiliad. Rhaid i chi amlygu diffygion perthnasol posibl neu dystiolaeth newydd arwyddocaol. Bydd hyn wedyn yn cael ei asesu fel y nodir uchod a’i drosglwyddo i gael adolygiad, os bydd hynny’n addas. Byddwn yn rhoi gwybod i chi beth yw canlyniad ein hasesiad ac yn esbonio’r penderfyniad i ail-ymchwilio neu beidio.

Darllenwch ein polisi am y cynllun VRR. 

Gwybodaeth am ein cynllun hawl dioddefwr i adolygiad.

Cwynion Rhyddid Gwybodaeth

Os byddwch yn anghytuno â’r modd yr ydym wedi ymdrin â’ch cais Rhyddid Gwybodaeth, gallwch ofyn am adolygiad mewnol o’r penderfyniad i’r swyddog apeliadau Rhyddid Gwybodaeth. Rhaid i chi wneud hyn cyn pen 40 diwrnod gwaith o’n hysbysiad penderfyniad i chi. Ein nod yw ymateb i'ch cais am adolygiad mewnol cyn pen 20 diwrnod gwaith.

Ysgrifennwch at:

Data Protection Officer
Independent Office for Police Conduct
10 South Colonnade
Canary Wharf
London
E14 4PU
United Kingdom

Os nad ydych yn fodlon ar ganlyniad eich adolygiad mewnol, mae gennych hawl wedyn i gyflwyno cwyn i Swyddfa’r Comisiynydd Gwybodaeth.

Canmoliaeth ac adborth

Os hoffech anfon canmoliaeth neu ddarparu adborth ynglŷn â’n staff a/neu'r gwasanaeth yr ydym wedi'i ddarparu, defnyddiwch y manylion cyswllt uchod neu llenwch ein ffurflen ar-lein.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.
Leads and manages the development of the police service in England, Wales and Northern Ireland.
The body that represents the interests of all police constables, sergeants, and inspectors.
Deals with someone’s inability or failure to perform to a satisfactory level, but without breaching the Standards of Professional Behaviour.
Focuses on putting an issue right and preventing it from happening again by encouraging those involved to reflect on their actions and learn. It is not a disciplinary process or a disciplinary outcome.
Department within a police force that deals with complaints and conduct matters.
Refers to lower-level misconduct or performance-related issues, which are dealt with in a proportionate and constructive manner.
This means doing what is appropriate in the circumstances, taking into account the facts and the context in which the complaint has been raised, within the framework of legislation and guidance.
The average is calculated using the individual results of the forces in that most similar force group.
An investigation carried out by IOPC staff.
Carried out by the police under their own direction and control. The IOPC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).
This act sets out how the police complaints system operates.
How a police force is run, for example policing standards or policing policy.
An investigation carried out by the police under the direction and control of the IOPC.
The organisation that is responsible for assessing how to deal with a complaint. For example – whether it can be handled locally or reaches the criteria for referral to the IOPC. The appropriate authority may be the chief officer of the police force or the PCC for the force. If a complaint investigation finds that someone has a case to answer for misconduct, the appropriate authority is responsible for arranging any misconduct proceedings. If you make a complaint, the appropriate authority for your case will contact you.
An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.
Policing bodies include police and crime commissioners, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).
IOPC guidance to the police service and police authorities on the handling of complaints.
A complaint or recordable conduct matter that doesn’t need to be referred to the IOPC, but where the seriousness or circumstances justifies referral.
Parameters within which an investigation is conducted.
A person is adversely affected if he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.
This is where a manager deals with the way someone has behaved. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.
This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
A breach of standards of professional behaviour by police officers or staff so serious it could justify their dismissal.
A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
Quarter 1 covers 1 April - 30 June Quarter 2 covers 1 April - 30 September Quarter 3 covers 1 April - 31 December Quarter 4 covers the full financial year (1 April - 31 March).
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
Used to house anyone who has been detained.
Complainants have the right to appeal to the IOPC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.
The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter and reach conclusions. An investigator looks into matters and produces a report that sets out and analyses the evidence. There are three types of investigations: local, directed and independent.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
A person who makes a complaint about the conduct of someone serving with the police.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
List of officers and staff who have been dismissed from policing, or would have been if they had not retired or resigned.
The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
An independent judicial officer, the coroner enquires into deaths reported to him/her.
A breach of the Standards of Professional Behaviour that would justify at least a written warning.
No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.
This is a format where information is written in plain English and short sentences.
The IOPC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.
No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.

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Key areas of work

Some areas of policing are particularly important to learn from. Read more about our research and the investigations we do that help provide a unique insight into policing of these areas.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.
Leads and manages the development of the police service in England, Wales and Northern Ireland.
The body that represents the interests of all police constables, sergeants, and inspectors.
Deals with someone’s inability or failure to perform to a satisfactory level, but without breaching the Standards of Professional Behaviour.
Focuses on putting an issue right and preventing it from happening again by encouraging those involved to reflect on their actions and learn. It is not a disciplinary process or a disciplinary outcome.
Department within a police force that deals with complaints and conduct matters.
Refers to lower-level misconduct or performance-related issues, which are dealt with in a proportionate and constructive manner.
This means doing what is appropriate in the circumstances, taking into account the facts and the context in which the complaint has been raised, within the framework of legislation and guidance.
The average is calculated using the individual results of the forces in that most similar force group.
An investigation carried out by IOPC staff.
Carried out by the police under their own direction and control. The IOPC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).
This act sets out how the police complaints system operates.
How a police force is run, for example policing standards or policing policy.
An investigation carried out by the police under the direction and control of the IOPC.
The organisation that is responsible for assessing how to deal with a complaint. For example – whether it can be handled locally or reaches the criteria for referral to the IOPC. The appropriate authority may be the chief officer of the police force or the PCC for the force. If a complaint investigation finds that someone has a case to answer for misconduct, the appropriate authority is responsible for arranging any misconduct proceedings. If you make a complaint, the appropriate authority for your case will contact you.
An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.
Policing bodies include police and crime commissioners, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).
IOPC guidance to the police service and police authorities on the handling of complaints.
A complaint or recordable conduct matter that doesn’t need to be referred to the IOPC, but where the seriousness or circumstances justifies referral.
Parameters within which an investigation is conducted.
A person is adversely affected if he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.
This is where a manager deals with the way someone has behaved. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.
This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
A breach of standards of professional behaviour by police officers or staff so serious it could justify their dismissal.
A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
Quarter 1 covers 1 April - 30 June Quarter 2 covers 1 April - 30 September Quarter 3 covers 1 April - 31 December Quarter 4 covers the full financial year (1 April - 31 March).
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
Used to house anyone who has been detained.
Complainants have the right to appeal to the IOPC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.
The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter and reach conclusions. An investigator looks into matters and produces a report that sets out and analyses the evidence. There are three types of investigations: local, directed and independent.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
A person who makes a complaint about the conduct of someone serving with the police.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
List of officers and staff who have been dismissed from policing, or would have been if they had not retired or resigned.
The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
An independent judicial officer, the coroner enquires into deaths reported to him/her.
A breach of the Standards of Professional Behaviour that would justify at least a written warning.
No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.
This is a format where information is written in plain English and short sentences.
The IOPC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.
No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
Key areas
What we investigate

We investigate the most serious and sensitive incidents and allegations involving the police. Find out more about what happens during an IOPC investigation and the different possible outcomes.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.
Leads and manages the development of the police service in England, Wales and Northern Ireland.
The body that represents the interests of all police constables, sergeants, and inspectors.
Deals with someone’s inability or failure to perform to a satisfactory level, but without breaching the Standards of Professional Behaviour.
Focuses on putting an issue right and preventing it from happening again by encouraging those involved to reflect on their actions and learn. It is not a disciplinary process or a disciplinary outcome.
Department within a police force that deals with complaints and conduct matters.
Refers to lower-level misconduct or performance-related issues, which are dealt with in a proportionate and constructive manner.
This means doing what is appropriate in the circumstances, taking into account the facts and the context in which the complaint has been raised, within the framework of legislation and guidance.
The average is calculated using the individual results of the forces in that most similar force group.
An investigation carried out by IOPC staff.
Carried out by the police under their own direction and control. The IOPC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).
This act sets out how the police complaints system operates.
How a police force is run, for example policing standards or policing policy.
An investigation carried out by the police under the direction and control of the IOPC.
The organisation that is responsible for assessing how to deal with a complaint. For example – whether it can be handled locally or reaches the criteria for referral to the IOPC. The appropriate authority may be the chief officer of the police force or the PCC for the force. If a complaint investigation finds that someone has a case to answer for misconduct, the appropriate authority is responsible for arranging any misconduct proceedings. If you make a complaint, the appropriate authority for your case will contact you.
An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.
Policing bodies include police and crime commissioners, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).
IOPC guidance to the police service and police authorities on the handling of complaints.
A complaint or recordable conduct matter that doesn’t need to be referred to the IOPC, but where the seriousness or circumstances justifies referral.
Parameters within which an investigation is conducted.
A person is adversely affected if he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.
This is where a manager deals with the way someone has behaved. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.
This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
A breach of standards of professional behaviour by police officers or staff so serious it could justify their dismissal.
A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
Quarter 1 covers 1 April - 30 June Quarter 2 covers 1 April - 30 September Quarter 3 covers 1 April - 31 December Quarter 4 covers the full financial year (1 April - 31 March).
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
Used to house anyone who has been detained.
Complainants have the right to appeal to the IOPC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.
The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter and reach conclusions. An investigator looks into matters and produces a report that sets out and analyses the evidence. There are three types of investigations: local, directed and independent.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
A person who makes a complaint about the conduct of someone serving with the police.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
List of officers and staff who have been dismissed from policing, or would have been if they had not retired or resigned.
The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
An independent judicial officer, the coroner enquires into deaths reported to him/her.
A breach of the Standards of Professional Behaviour that would justify at least a written warning.
No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.
This is a format where information is written in plain English and short sentences.
The IOPC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.
No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
Investigations

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